Gaming is for fun — not stress. 38ok believes every player should be able to play consciously, safely, and within their own limits. This page has everything you need to stay informed and protected.
Gaming is a form of entertainment. If you feel that it is having a negative impact on your life, please read the information below carefully and reach out to our support team for help.
Responsible gaming at 38ok isn't a formality — it's central to who we are. We want every user to enjoy gaming in a healthy, mindful, and genuinely fun way. Financial hardship, strained family relationships, or mental distress are outcomes we never want for our players.
Online gaming is growing rapidly in Bangladesh, and so is the importance of playing responsibly. 38ok is committed to keeping the platform a safe and enjoyable space — somewhere people come for entertainment, not harm.
On this page we cover the definition of responsible gaming, warning signs, ways to protect yourself, and how to get help. Whether you're reading this for yourself or for someone you care about, this information will serve you well.
Responsible gaming means enjoying games mindfully — within a set budget, for a fixed amount of time, and purely for entertainment. It's not a restriction; it's a healthy habit.
Online gaming is perfectly harmless when it stays purely recreational. Problems arise when players keep raising their stakes chasing a win or trying to recover losses, or when they continue playing beyond their budget. The core principles of responsible gaming are:
38ok's responsible gaming features are completely free and available at any time. You can set limits directly from your account settings.
People often don't notice when recreational gaming has crossed into a problem. Check the signs below — for yourself or someone you know.
If more than three of the above signs apply to you, don't wait — contact our support team now. Email us at: [email protected]
Ask yourself the questions below. If more than three of your answers are "Yes," consider reaching out for support.
Did you spend more on gaming last month than you had planned?
Have you ever placed more bets to try to win back money you've lost?
Has gaming affected your family life or work?
Have you ever lied to family or friends about your gaming?
Do you feel restless or uneasy when you're not playing?
Have you tried to stop gaming but found you couldn't?
Have you ever borrowed money or sold assets to fund gaming?
Has someone close to you ever expressed concern about your gaming?
This self-check is not a professional diagnosis — it's simply a way to build self-awareness. For professional support, please reach out to our support team.
38ok offers several responsible gaming tools on the platform. You can use these to keep your gaming experience safe on your own terms.
These tools are always available free of charge to help keep your gaming safe at 38ok.
Set how much you want to deposit daily, weekly, or monthly. If you increase a limit, it will take 7 days to come into effect.
Decide in advance how much you're willing to lose within a given period. Once you hit that limit, the platform will automatically stop you.
Decide how long each gaming session will last. When the time is up, you'll get a reminder and the session will end.
Need a break? Temporarily suspend your account for 24 hours, 7 days, or 30 days — you can reactivate it at any time.
Choose to close your account for 6 months, 1 year, or permanently. No promotional emails will be sent during your self-exclusion period.
View your gaming history, total spend, and win/loss statistics. Transparency is the first step toward awareness.
Set your gaming limits in just a few simple steps.
Log in to your 38ok account and go to the profile menu.
Go to Settings > Responsible Gaming and click the option.
Choose what you need — a deposit limit, loss limit, or session time limit.
Set a realistic limit based on your financial situation and habits.
Confirm your limits. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period.
If you feel you need a break, self-exclusion is the most effective step you can take.
Once self-exclusion is activated, your account cannot be reactivated before the set period ends. Please think carefully before making this decision.
[email protected]Email us or reach out via live chat.
6 months, 1 year, 5 years, or permanently — let us know whichever duration works for you.
You'll need to verify your identity for security purposes.
Your account will be deactivated within 24 hours and all promotions will be stopped.
Your account balance will be kept safe during self-exclusion, and any funds you are entitled to will be returned once the period ends.
Following these habits will keep gaming enjoyable at all times.
Set a separate budget for gaming. Never use household expenses, savings, or emergency funds for gaming.
Set a timer on your phone. Try not to play for more than two hours at a stretch. Take breaks and stay hydrated.
The goal of gaming should be entertainment, not earning money. Winning is great, but losing is part of the game — keep that mindset.
Spend time with family, go out, or focus on other hobbies. Gaming is just one small part of life — not the whole of it.
Making sound decisions is difficult when you're tired or under stress. Avoid playing in that state.
Talk to a family member or a trusted friend about your gaming habits. Keeping problems hidden only makes them worse. An open conversation is the first step toward a solution.
38ok strictly prohibits gaming by minors. Our platform is exclusively for users aged 18 and above. Age verification is carried out during registration, and KYC documents may be requested in cases of suspicion.
If you're a parent and want to keep your child away from online gaming, take the following steps:
If you believe a minor is using our platform, please contact us immediately [email protected]Let us know and we'll act promptly.
If you're looking for help, these resources may be useful.
Asking for help takes courage. You're not alone — 38ok is always here for you.
Answers to the most frequently asked questions about responsible gaming.
All responsible gaming tools at 38ok are free to use. Register today, set your own limits, and start playing safely.